Radical proposals unveiled by Virgin Trains to reform rail by importing airline model

Press releases   •   Apr 24, 2019 06:00 BST

Train overcrowding and complex ticketing could be abolished, customer experience improved, and fares cut under radical ideas from Virgin Trains to overhaul the UK’s rail industry. As part of a root-and-branch reform, Virgin has called for long-distance rail services to be operated along similar principles to airline routes, with passengers reaping the rewards of greater competition.

Railway worker stages award-winning play at Stockport station

Press releases   •   Jul 11, 2019 09:00 BST

A Virgin Trains employee is to perform an award-winning play at Stockport station, as part of Greater Manchester Fringe.

Virgin Trains works with local charity to help remove barriers

Press releases   •   Jul 03, 2019 09:25 BST

Virgin Trains joins forces with Wishing Well on a trip designed to help remove barriers to travelling by train for vulnerable young adults.

Virgin Trains to showcase Red Carpet and Group Travel at business exhibition

Press releases   •   Jun 25, 2019 09:54 BST

On-train meetings and conferences complete with a concierge or host, bespoke menus and special activities will be just some of the services Virgin Trains will be showcasing at The Meetings Show.

Innovations introduced to help Virgin Trains customers during disruption

Press releases   •   Jun 24, 2019 08:00 BST

Two major tech innovations developed by Virgin Trains to improve customer service at times of major disruption – ‘Back on Track’ and ‘Track ‘n Travel’ – are set to change the industry.

ANPR at Oxenholme station is wheeled out by Virgin Trains

Press releases   •   Jun 21, 2019 10:28 BST

Virgin Trains has introduced Automatic Number Plate Recognition (ANPR) at Oxenholme station, making it the first station managed by Virgin on the West Coast Main Line to adopt the technology.

Virgin Trains opens the door to the first ever Calm Corner

Press releases   •   Jun 20, 2019 11:40 BST

Virgin Trains opens The Calm Corner at Crewe station - a specially designed room providing customers, especially those with hidden disabilities, can escape from the busy station.

All aboard the Virgin Trains Chat Carriage

Press releases   •   Jun 14, 2019 15:30 BST

Virgin Trains introduces the new 'Chat Carriage' on a number of services to get customers to strike up a conversation with fellow travellers as part of the BBC's Crossing Divides On the Move Day.

Virgin Trains to launch UK’s most advanced and customer-focussed train service

Press releases   •   Jun 11, 2019 06:00 BST

Virgin Trains has applied to the rail regulator to run the UK’s most advanced, and customer-focussed, train service. The ‘open access’ application would see a new hourly service through most of the day between Liverpool and London from May 2021.

Charity open day raises in excess of £50k

Press releases   •   Jun 10, 2019 14:00 BST

'Crewe All Change', a charity open day' run in partnership by Virgin Trains, Locomotive Services Limited and The Railway Magazine, attracts over five thousand visitors, raising in excess of £50k for good causes.

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