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Virgin Trains introduces JAM card for customers with communications barriers
Press Releases • Mar 12, 2019 16:13 GMT
Virgin Trains has become the first travel company outside of Northern Ireland to introduce a ground-breaking initiative for people with communication barriers. Standing for “Just a Minute”, anyone with a JAM card can present it to Virgin Trains staff to let them know they have a communication barrier which could be a result of number of factors including autism or a learning difficulty.
Dean Gaffney and the (Toilet) Role of a Lifetime
Press Releases • Mar 12, 2019 00:01 GMT
EastEnder helps launch Virgin Trains’ search for new voice of their onboard talking toilets
Virgin Trains pays tribute to Jake the Trainspotting Dog
Press Releases • Mar 06, 2019 10:37 GMT
Virgin Trains has honoured the memory of Jake the Trainspotting Dog by unveiling a specially commission portrait and 'Jake' inspired watering station for his fellow canine friends.
Virgin Trains awarded Social Mobility Employer status
Press Releases • Mar 05, 2019 10:25 GMT
Virgin Trains has become the first train operating company to be named an accredited Social Mobility Employer, as part of a nation-wide drive to improve social mobility in the UK.
Virgin passengers stunned as comedian Tim Vine takes over tannoy
Press Releases • Feb 27, 2019 11:03 GMT
Virgin Trains customers have been treated to an impromptu onboard performance by one-liner legend Tim Vine. The award-winning comedian delivered a five-minute set over the tannoy of the Euston to Manchester service after being invited to share some gags by Train Manager Darren Jones.
Virgin Trains customers can now book travel assistance with Amazon Alexa
Press Releases • Feb 26, 2019 06:00 GMT
Customers who require travel assistance on Virgin Trains are set to benefit from a new feature on the Virgin Trains skill for Alexa, which allows them to request it using basic voice commands.
Virgin Trains scoop three awards at Cheshire Best Kept Stations
Press Releases • Feb 19, 2019 15:19 GMT
Virgin Trains’ Crewe, Stockport and Warrington Bank Quay stations all acknowledged at the Cheshire Best Kept Stations awards evening, with judges commending Virgin Trains commitment to serving their local communities.
Virgin Trains offers first Vegan Society-registered wrap
Press Releases • Feb 11, 2019 00:01 GMT
Virgin Trains has launched a new wrap approved by the Vegan Society after forming a partnership with the charity to provide more plant-based food.
Virgin Trains offers tickets for a tenner on London to Birmingham route
Press Releases • Feb 08, 2019 06:00 GMT
On Mondays, on selected services between London Euston and Birmingham all Advance single fares will cost just £10
All Aboard! ‘The Rookies’ are rolling into stations this holiday
Press Releases • Feb 07, 2019 07:00 GMT
Virgin Trains welcomes boost in journeys on Blackpool route
Press Releases • Feb 04, 2019 00:01 GMT
Latest figures from Virgin Trains show that a record number of journeys have been taken on its Blackpool route six months after introducing new electric services to the seaside resort.
War widow finally visits grandfather’s WWI grave more than a century after he went missing
Press Releases • Jan 17, 2019 08:40 GMT
Family make emotional to Northern France courtesy of Virgin Trains and Eurostar to visit to long-lost grave of war hero grandfather Private Thomas Bryan, the first family visit in a century after a chance encounter with Virgin Trains employee and amateur historian Wayne McDonald that helped solve family mystery
Study finds criminal record tick box failing employers and job applicants
Press Releases • Jan 04, 2019 09:12 GMT
Criminal record declarations often do little to accurately predict the risk of re-offending among potential recruits, new research has found. But asking people to declare convictions upfront may put people off applying for jobs whilst offering employers a false sense of security.
Toilet humour no fun for Virgin Trains’ customers
Press Releases • Dec 31, 2018 00:30 GMT
Virgin Trains is urging customers to follow the 3Ps of flushing after a lady’s bra was found to be the latest cause of a blocked toilet onboard one of its Pendolino trains.
Virgin Trains teams trained in conflict resolution help customers on match days
Press Releases • Dec 29, 2018 00:30 GMT
In the first initiative of its kind, Virgin Trains is deploying staff with specialist training - including conflict resolution techniques - to improve the travelling experience of football supporters and all customers across its network on busy match days.
Rugby station ticket office given a Festive makeover / Christmas travel advice
Press Releases • Dec 21, 2018 15:22 GMT
Virgin Trains' Rugby stations gets a festive makeover as ticket office is turned into log cabin.
New hand held ticketing devices to improve customer service
Press Releases • Dec 20, 2018 09:40 GMT
Virgin Trains customers can now skip ticket office queues and buy directly from station staff using new hand-held ticketing devices.
Virgin Trains offers first vegan-friendly train menu in UK
Press Releases • Dec 17, 2018 10:53 GMT
Virgin Trains has been praised by campaigners after becoming the UK’s first train operator to offer a full vegan menu for all its customers on all services.
Virgin Trains boosts services to Manchester for festive period
Press Releases • Nov 28, 2018 09:30 GMT
Virgin Trains has increased its weekend services from Macclesfield to Manchester for customers wanting to enjoy the city’s festivities in the run up to Christmas.
Businesses set to benefit from Virgin Trains and Eurostar collaboration
Press Releases • Nov 27, 2018 14:28 GMT
Businesses are set to benefit from a new collaboration between Virgin Trains and Eurostar which creates an end to end rail booking service between major routes and mainland Europe.