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Virgin Trains Statement

Virgin Trains Statement

Press releases   •   Aug 14, 2019 09:04 BST

Virgin Trains commit to working closely with First Trenitalia to ensure a smooth transition to the new West Coast Partnership in December.

Virgin Trains offers 100% digital tickets

Virgin Trains offers 100% digital tickets

Press releases   •   Jul 30, 2019 08:40 BST

Virgin Trains has become the first train operator to offer 100 percent of its ticket types digitally.

Virgin Trains to showcase Red Carpet and Group Travel at business exhibition

Virgin Trains to showcase Red Carpet and Group Travel at business exhibition

Press releases   •   Jun 25, 2019 09:54 BST

On-train meetings and conferences complete with a concierge or host, bespoke menus and special activities will be just some of the services Virgin Trains will be showcasing at The Meetings Show.

Virgin Trains to launch UK’s most advanced and customer-focussed train service

Virgin Trains to launch UK’s most advanced and customer-focussed train service

Press releases   •   Jun 11, 2019 06:00 BST

Virgin Trains has applied to the rail regulator to run the UK’s most advanced, and customer-focussed, train service. The ‘open access’ application would see a new hourly service through most of the day between Liverpool and London from May 2021.

Conference hears how Virgin Trains has improved customer and employee experience with ServiceNow

Conference hears how Virgin Trains has improved customer and employee experience with ServiceNow

Press releases   •   May 15, 2019 10:20 BST

A major international conference has heard how Virgin Trains has revolutionised its information technology to benefit its customers and employees.

Customers on Virgin Trains can now bid for last-minute First Class upgrades with Seatfrog app

Customers on Virgin Trains can now bid for last-minute First Class upgrades with Seatfrog app

Press releases   •   May 08, 2019 08:00 BST

Virgin Trains customers can now secure a last-minute upgrade thanks to a collaboration with Seatfrog, an app which lets users take part in an auction for seats in First Class.

Radical proposals unveiled by Virgin Trains to reform rail by importing airline model

Radical proposals unveiled by Virgin Trains to reform rail by importing airline model

Press releases   •   Apr 24, 2019 06:00 BST

Train overcrowding and complex ticketing could be abolished, customer experience improved, and fares cut under radical ideas from Virgin Trains to overhaul the UK’s rail industry. As part of a root-and-branch reform, Virgin has called for long-distance rail services to be operated along similar principles to airline routes, with passengers reaping the rewards of greater competition.

Statement from Virgin Trains

Statement from Virgin Trains

Press releases   •   Apr 10, 2019 07:00 BST

Virgin Trains express disappointment at the Department for Transport's decision to disqualify their bid for the West Coast Partnership

Virgin Trains on course for 50m passengers ahead of HS2 after breaking new records

Virgin Trains on course for 50m passengers ahead of HS2 after breaking new records

Press releases   •   Apr 04, 2019 09:37 BST

Virgin Trains has broken new passenger records after nearly doubling rail industry growth levels. Nearly 40 million journeys were made over the last year (2018/19) on the route connecting London to major cities such as Manchester, Birmingham, Preston and Glasgow, a 3.1% increase on the previous year and up by nearly 10m compared with six years previously.

Virtual carriage could be the future for new recruits at Virgin Trains

Virtual carriage could be the future for new recruits at Virgin Trains

Press releases   •   Apr 02, 2019 07:00 BST

Virgin Trains has partnered with students to help develop virtual reality technology to aid training in health and safety for new recruits.

JAM card introduced by Virgin Trains for customers with communications barriers

JAM card introduced by Virgin Trains for customers with communications barriers

Press releases   •   Mar 12, 2019 16:13 GMT

Virgin Trains has become the first travel company outside of Northern Ireland to introduce a ground-breaking initiative for people with communication barriers. Standing for “Just a Minute”, anyone with a JAM card can present it to Virgin Trains staff to let them know they have a communication barrier which could be a result of number of factors including autism or a learning difficulty.

Virgin Trains offers first Vegan Society-registered wrap

Virgin Trains offers first Vegan Society-registered wrap

Press releases   •   Feb 11, 2019 00:01 GMT

​Virgin Trains has launched a new wrap approved by the Vegan Society after forming a partnership with the charity to provide more plant-based food.

Study finds criminal record tick box failing employers and job applicants

Study finds criminal record tick box failing employers and job applicants

Press releases   •   Jan 04, 2019 09:12 GMT

Criminal record declarations often do little to accurately predict the risk of re-offending among potential recruits, new research has found. But asking people to declare convictions upfront may put people off applying for jobs whilst offering employers a false sense of security.

Virgin Trains offers first vegan-friendly train menu in UK

Virgin Trains offers first vegan-friendly train menu in UK

Press releases   •   Dec 17, 2018 10:53 GMT

​Virgin Trains has been praised by campaigners after becoming the UK’s first train operator to offer a full vegan menu for all its customers on all services.

Virgin Trains scraps Friday afternoon peak restrictions

Virgin Trains scraps Friday afternoon peak restrictions

Press releases   •   Nov 01, 2018 13:15 GMT

Following a three month trial, Virgin Trains has permanently lifted Friday afternoon restrictions from London Euston. Customers will see savings of more than £100 on walk-up fares to destinations on Virgin Trains route, whilst congestion of key evening services have been dramatically reduced as customers take advantage of travelling earlier in the day.

Virgin Trains helps to fight homelessness with ‘life changing’ coffee from Change Please

Virgin Trains helps to fight homelessness with ‘life changing’ coffee from Change Please

Press releases   •   Oct 23, 2018 00:01 BST

Virgin Trains has introduced ethically-sourced, award-winning coffee onboard from Change Please, which helps fight homelessness in UK. In addition, to change habits and help reduce waste, customers with reusable cups will receive a discount when purchasing a hot drink onboard a Virgin Trains service.

Investment in bodycams by Virgin Trains sees staff assaults drop by more than half

Investment in bodycams by Virgin Trains sees staff assaults drop by more than half

Press releases   •   Oct 17, 2018 00:05 BST

Virgin Trains has become the first UK train operator to provide body worn cameras to cover all its frontline people, resulting in assaults on staff falling by more than half.

New café bar opens at Virgin Trains’ Stoke Station

New café bar opens at Virgin Trains’ Stoke Station

Press releases   •   Oct 11, 2018 16:18 BST

Virgin Trains has partnered with Titanic Brewery to open a new cafe bar at Stoke-on-Trent station. The new facility, which is open from early until late, offers a wide range of drinks and refreshments and is part of Virgin Trains' commitment to challenge traditional views around station management, bringing a new life the community and a boost for the local economy.

Virgin Trains Customers set to benefit from new transport partnership in the West Midlands

Virgin Trains Customers set to benefit from new transport partnership in the West Midlands

Press releases   •   Aug 07, 2018 09:00 BST

Sustainable transport initiatives the focus of new partnership alliance as Virgin Trains commits to closer working relationship with key West Midlands stakeholders.

Iron Maiden’s Trooper beer a big hit with Virgin Trains’ customers

Iron Maiden’s Trooper beer a big hit with Virgin Trains’ customers

Press releases   •   Aug 01, 2018 16:00 BST

Virgin Trains has partnered with Iron Maiden and Robinsons to offer the award winning Trooper beer onboard all its services. Lead singer Bruce Dickinson travelled in the cab of one of a Virgin Trains Pendolino from London to Stockport to help launch the partnership. Virgin Trains customers are in with a chance to win tickets to see Iron Maiden’s ‘Legacy of the Beast’ Tour live this summer