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Virgin Trains uniforms put to good use for the homeless

Virgin Trains uniforms put to good use for the homeless

Press releases   •   Sep 11, 2019 09:00 BST

Virgin Trains are to donate blankets, scarves and dog coats which have been made from old staff uniforms to the homeless. Garments which were originally coats, shell jackets, shirts, trousers and suits worn by Virgin Trains’ frontline have been given a new lease of life and will be distributed to those living on the streets in time for the winter months.

Virgin Trains gives the thumbs up to Stephen’s Story

Virgin Trains gives the thumbs up to Stephen’s Story

Press releases   •   Aug 20, 2019 09:00 BST

Virgin Trains auctions off a number Pendolino train nameplates with all proceeds going to Teenage Cancer Trust in honour of Stephen Sutton. A nameplate bearing Stephen's name is presented to his mother Jane.

Virgin Trains Statement

Virgin Trains Statement

Press releases   •   Aug 14, 2019 09:04 BST

Virgin Trains commit to working closely with First Trenitalia to ensure a smooth transition to the new West Coast Partnership in December.

Virgin Trains offers 100% digital tickets

Virgin Trains offers 100% digital tickets

Press releases   •   Jul 30, 2019 08:40 BST

Virgin Trains has become the first train operator to offer 100 percent of its ticket types digitally.

Virgin Trains works with local charity to help remove barriers

Virgin Trains works with local charity to help remove barriers

Press releases   •   Jul 03, 2019 09:25 BST

Virgin Trains joins forces with Wishing Well on a trip designed to help remove barriers to travelling by train for vulnerable young adults.

Innovations introduced to help Virgin Trains customers during disruption

Innovations introduced to help Virgin Trains customers during disruption

Press releases   •   Jun 24, 2019 08:00 BST

Two major tech innovations developed by Virgin Trains to improve customer service at times of major disruption – ‘Back on Track’ and ‘Track ‘n Travel’ – are set to change the industry.

All aboard the Virgin Trains Chat Carriage

All aboard the Virgin Trains Chat Carriage

Press releases   •   Jun 14, 2019 15:30 BST

Virgin Trains introduces the new 'Chat Carriage' on a number of services to get customers to strike up a conversation with fellow travellers as part of the BBC's Crossing Divides On the Move Day.

Virgin Trains to launch UK’s most advanced and customer-focussed train service

Virgin Trains to launch UK’s most advanced and customer-focussed train service

Press releases   •   Jun 11, 2019 06:00 BST

Virgin Trains has applied to the rail regulator to run the UK’s most advanced, and customer-focussed, train service. The ‘open access’ application would see a new hourly service through most of the day between Liverpool and London from May 2021.

Charity open day raises in excess of £50k

Charity open day raises in excess of £50k

Press releases   •   Jun 10, 2019 14:00 BST

'Crewe All Change', a charity open day' run in partnership by Virgin Trains, Locomotive Services Limited and The Railway Magazine, attracts over five thousand visitors, raising in excess of £50k for good causes.

Birmingham Pride kicks off Virgin Trains’ #RideWithPride season

Birmingham Pride kicks off Virgin Trains’ #RideWithPride season

Press releases   •   May 27, 2019 11:00 BST

Virgin’s Pride Train rode into Birmingham this weekend to launch its #RideWithPride season, as it prepares to journey to festivities in other major cities on west coast route

Conference hears how Virgin Trains has improved customer and employee experience with ServiceNow

Conference hears how Virgin Trains has improved customer and employee experience with ServiceNow

Press releases   •   May 15, 2019 10:20 BST

A major international conference has heard how Virgin Trains has revolutionised its information technology to benefit its customers and employees.

Customers on Virgin Trains can now bid for last-minute First Class upgrades with Seatfrog app

Customers on Virgin Trains can now bid for last-minute First Class upgrades with Seatfrog app

Press releases   •   May 08, 2019 08:00 BST

Virgin Trains customers can now secure a last-minute upgrade thanks to a collaboration with Seatfrog, an app which lets users take part in an auction for seats in First Class.

Virgin Trains flies the flag for Coventry

Virgin Trains flies the flag for Coventry

Press releases   •   Apr 05, 2019 11:00 BST

Virgin Trains has named one of its Pendolinos 'Lady Godiva' to mark Coventry’s UK City of Culture in 2021. The train also carries the new city flag and will be seen my millions up and down the west coast route. The naming follows on from competition run by BBC Coventry & Warwickshire.

Virtual carriage could be the future for new recruits at Virgin Trains

Virtual carriage could be the future for new recruits at Virgin Trains

Press releases   •   Apr 02, 2019 07:00 BST

Virgin Trains has partnered with students to help develop virtual reality technology to aid training in health and safety for new recruits.

Dean Gaffney and the (Toilet) Role of a Lifetime

Dean Gaffney and the (Toilet) Role of a Lifetime

Press releases   •   Mar 12, 2019 00:01 GMT

EastEnder helps launch Virgin Trains’ search for new voice of their onboard talking toilets

Customers can now book travel assistance on Virgin Trains with Amazon Alexa

Customers can now book travel assistance on Virgin Trains with Amazon Alexa

Press releases   •   Feb 26, 2019 06:00 GMT

Customers who require travel assistance on Virgin Trains are set to benefit from a new feature on the Virgin Trains skill for Alexa, which allows them to request it using basic voice commands.

War widow finally visits grandfather’s WWI grave more than a century after he went missing

War widow finally visits grandfather’s WWI grave more than a century after he went missing

Press releases   •   Jan 17, 2019 08:40 GMT

Family make emotional to Northern France courtesy of Virgin Trains and Eurostar to visit to long-lost grave of war hero grandfather Private Thomas Bryan, the first family visit in a century after a chance encounter with Virgin Trains employee and amateur historian Wayne McDonald that helped solve family mystery

Toilet humour no fun for Virgin Trains’ customers

Toilet humour no fun for Virgin Trains’ customers

Press releases   •   Dec 31, 2018 00:30 GMT

Virgin Trains is urging customers to follow the 3Ps of flushing after a lady’s bra was found to be the latest cause of a blocked toilet onboard one of its Pendolino trains.

Virgin Trains teams trained in conflict resolution help customers on match days

Virgin Trains teams trained in conflict resolution help customers on match days

Press releases   •   Dec 29, 2018 00:30 GMT

In the first initiative of its kind, Virgin Trains is deploying staff with specialist training - including conflict resolution techniques - to improve the travelling experience of football supporters and all customers across its network on busy match days.

Rugby station ticket office given a Festive makeover / Christmas travel advice

Rugby station ticket office given a Festive makeover / Christmas travel advice

Press releases   •   Dec 21, 2018 15:22 GMT

Virgin Trains' Rugby stations gets a festive makeover as ticket office is turned into log cabin.